Coffee Jelly

■最短発送してほしい
最短での発送をご希望の場合は、日付指定なしでご注文ください。
ご注文いただいてから４営業日以内で出荷いたします。（土日はお休みです）

■贈り物なので金額が分からないようにしたい
ギフトをご注文の場合、金額がわかるものは一切入れておりませんのでご安心ください。

■コンビニ支払いのメールが来ない
決済代行会社「sendonly@epsilon.jp」からメールが届きます。
迷惑メール設定のため届かない場合がございますので「sendonly@epsilon.jp」からのメールをお受け取りできるよう設定をお願いいたします。

■複数の配送先を指定したい
一度のご購入で複数の配送先のご指定はできかねます。恐れ入りますが配送先ごとのご購入をお願いいたします。

■領収書を発行してほしい
商品発送メールに領収書発行リンクを記載しております。マイページからもダウンロードいただけます。
※領収書はお客様ご自身で宛名、但し書きの変更も可能です。

《納品書・領収書のダウンロード方法》

●マイページの「注文履歴」からダウンロード
●注文確認メールの下部からクリック、ダウンロード

【What is the in-store pickup service?】

This service allows you to pick up items ordered from our online shop at designated REC COFFEE retail locations.
There are no shipping fees for items picked up at the store.

 

【Participating stores】

In-store pickup service is available at the following locations:
"REC COFFEE Yakuin Station Shop"
"REC COFFEE Kencho East Shop"
"REC COFFEE Hakata Marui Shop"
(As of July 2025)

 

【Eligible items】

Eligible items will feature a  “In-store pickup available” indication on their product page.

 

【How to order】

1. Click the "Add to Cart" button on the product page to add the item in your shopping cart.

2. If you have a preferred date and time to pick up your order, please select it on the cart page.
*If you would like to pick up your order as soon as possible, please select "No preference." Your order will be prepared for pickup within 2-4 business days from the order date (our online store is closed on Saturdays and Sundays).

3. Click the "Proceed to checkout" button to proceed to the payment page.

4. On the payment page, under [Delivery], select "Pick up at store."

5. We will notify you by email when your order is ready to be picked up at the store.

 

【Pickup Process】

Your order will be ready in 2 to 4 days from the date of order.
Once you receive an email informing you that your order is ready for pickup, please come to the store.

Please provide the store staff with your order number or the name of the person who placed the order.

 

【Pickup collection period】

The pickup period is 5 days from the date you receive the "ready-for-pickup" email.
If you cannot pick up within 5 days, please contact the REC COFFEE online shop.

 

【Packaging of pickup items】

Pickup items will be handed to you in a shopping bag with the REC COFFEE logo.
If the quantity is large, we may divide the items into multiple bags. 
Also please note that for heavy items, we may use cardboard boxes for durability reasons.

 

【Notes】

1. Once your order is ready for delivery, it cannot be cancelled or changed.
2. If you cannot come to the store within the collection period, please be sure to contact us in advance.
3. Please note that we cannot offer refunds if you are unable to collect your order after 5 days.