Welcome to the REC COFFEE online shop.

 

01. Select a product
Please select a product from the top page or product list page. Once you have decided on the product, click the "Add to Cart" button on the product page.
If you wish to continue shopping, please click the "Continue Shopping" button. If you are finished shopping, click "View My Cart" or the cart icon in the upper right corner.

02. Confirm your order details
 Please make sure that the items and quantities are correct in your cart, then click "Check out" to proceed.
*Please enter any notes regarding your order or delivery date and time if necessary.

03. Enter your customer information
Please enter your contact information (email address) and the shipping address for your product. If you wish to register as a member (free of charge), please register separately.

 

04. Select your payment method
 Please select your payment method. You can choose from various credit cards (VISA / Mastercard / JCB / AMEX), Amazon Pay, Convenience store payment, PayPay,  Apple Pay, ShopPay, and cash on delivery.
*If you pay at a convenience store, you will receive an email from the payment agency, so if you have spam filters set up, please make sure you can receive emails with @ in them.
*Please note that for cash on delivery, a handling fee of ¥330 (tax included) will be charged from the total amount.

If the shipping address and billing address (sender's address) are different, please enter the billing address on this screen .

 

07. Order completed
Click the "Pay Now" button to complete your order. After completing your order, you will automatically receive an email confirming your order.

*If you do not receive an order confirmation email, it may be because the order was not placed correctly or because your spam filter settings are blocking the email. If you have specified domains, please allow emails from the following email addresses.
order@rec-coffee.mom

*Receipts can be downloaded from your My Page.

 

【What is the in-store pickup service?】

This service allows you to pick up items ordered from our online shop at designated REC COFFEE retail locations.
There are no shipping fees for items picked up at the store.

 

【Participating stores】

In-store pickup service is available at the following locations:
"REC COFFEE Yakuin Station Shop"
"REC COFFEE Kencho East Shop"
"REC COFFEE Hakata Marui Shop"
(As of July 2025)

 

【Eligible items】

Eligible items will feature a  “In-store pickup available” indication on their product page.

 

【How to order】

1. Click the "Add to Cart" button on the product page to add the item in your shopping cart.

2. If you have a preferred date and time to pick up your order, please select it on the cart page.
*If you would like to pick up your order as soon as possible, please select "No preference." Your order will be prepared for pickup within 2-4 business days from the order date (our online store is closed on Saturdays and Sundays).

3. Click the "Proceed to checkout" button to proceed to the payment page.

4. On the payment page, under [Delivery], select "Pick up at store."

5. We will notify you by email when your order is ready to be picked up at the store.

 

【Pickup Process】

Your order will be ready in 2 to 4 days from the date of order.
Once you receive an email informing you that your order is ready for pickup, please come to the store.

Please provide the store staff with your order number or the name of the person who placed the order.

 

【Pickup collection period】

The pickup period is 5 days from the date you receive the "ready-for-pickup" email.
If you cannot pick up within 5 days, please contact the REC COFFEE online shop.

 

【Packaging of pickup items】

Pickup items will be handed to you in a shopping bag with the REC COFFEE logo.
If the quantity is large, we may divide the items into multiple bags. 
Also please note that for heavy items, we may use cardboard boxes for durability reasons.

 

【Notes】

1. Once your order is ready for delivery, it cannot be cancelled or changed.
2. If you cannot come to the store within the collection period, please be sure to contact us in advance.
3. Please note that we cannot offer refunds if you are unable to collect your order after 5 days.

 

REC COFFEEでは、アカウント登録(会員登録)が可能です。
※登録は無料です。

アカウント登録のメリット
●ポイントがご利用いただけます。
●住所の登録ができます(次回から情報を入力する手間を省けます)
※ 複数登録することができます。
●購入履歴を確認することができます。

【アカウント登録方法】

01. アカウントのログイン画面を開く
右上の人型アイコンをクリックしてログイン画面を開きます。

 

02. アカウントの作成
「新規アカウントを作成する」を押して次へ進みます。
(次回以降はログイン後マイページをご利用いただけます)

03. アカウント情報の入力
アカウント作成に必要な情報を入力し、「作成する」を押して完了です。

マイページ
アカウントを作成後、ログインいただくとマイページとしてご利用いただけます。マイぺージから保有ポイントなどの情報をご確認いただけます。

 

【ポイント利用】

REC COFFEEのオンラインショップではポイントを導入しております。
アカウント登録(会員登録)していただくとポイントを貯める、使うことができます。100円ごとの購入で1ポイント貯まり、1ポイント=1円としてご利用いただけます。ポイントの有効期限はポイント発行から1年間です。

【ポイントのご利用方法】
01. アカウントにログインする
ポイントが利用できるようログインしてください。

02. 商品を選び、使用するポイントを入力
商品を選び、カート画面を確認します。小計の上部にあるポイント使用部分から使いたいポイント数を入力し「ポイントを使う」で確定後、「ご購入手続き」へ進みます。

 

03. 配送に必要な情報を入力する
ポイント利用後の金額を確認し、配送に必要な情報を入力します。
今すぐ支払うに進んでご注文完了です。
※ポイントとクーポンの併用はできませんのでご注意ください。

01. Select a product and proceed to the cart screen

Select a product and click the "Proceed to Checkout" button to go to the shipping address screen.
You can enter your desired delivery date and time; please note that date and time selection is a service available only within Japan.

 

02. View your order summary and enter your coupon code.
(See image below for an example of using a free shipping coupon)

 

03.Select and fill in your shipping address and payment method.
After entering your email address and shipping address, you will be asked to select your payment method.

 

03. Check the order summary at the bottom of the page to ensure the coupon code has been applied.

 Once you have confirmed your order, proceed to pay now and your order will be complete.
*If you’re sending a gift to an address different from your own, please double-check all details before clicking the “Pay Now” button.

【When ordering from a PC】
After confirming your contact information and shipping address on the left hand side of the screen, apply the coupon code on the right hand side. Once you have confirmed that the code has been applied correctly, click the "Pay Now" button to proceed to the next screen.

 

【Postage】

◾Japan Post (standard items)
Shipping fees are as follows: Free shipping anywhere in Japan for purchases totaling ¥5,500 (tax included) or more.

Hokkaido and Tohoku	1,530 yen
Kanto, Shinetsu, Hokuriku, Chubu	850 yen
Kansai and Shikoku	700 yen
Chugoku and Kyushu	500 yen
Okinawa	1,150 yen

◾Yamato Transport (frozen products)
Shipping fees will be charged at the “Cool TA-Q-BIN” (refrigerated shipping) rate and are not eligible for free shipping.

Hokkaido	2,560 yen
Tohoku	1,570 yen
Kanto and Shinetsu	1,030 yen
Hokuriku	890 yen
Chubu	850 yen
Kansai and Shikoku	800 yen
China	760 yen
Kyushu	710 yen
Okinawa	1,570 yen

 

[Payment method]
You can choose from the following payment methods:
●Credit card payment : VISA / Mastercard / JCB / AMEX
●PayPay
●Rakuten Pay
●Google Pay
●Apple Pay
●ShopPay
●Convenience store payment : (7-11/Lawson/Family Mart)
*If you choose convenience store payment, you will receive the necessary payment information from the payment agency (Epsilon), so please make sure you can receive emails from "sendonly@epsilon.jp". Please note that if payment cannot be confirmed, we will not be able to ship the product.
Cash on delivery
*Japan Post charges a flat fee of ¥330 (tax included) for each delivery.
*For frozen shipments (Yamato Transport), the handling fee varies depending on the cash on delivery amount.

Cash on delivery amount	Fee (tax included)
~￥9,999	￥330
~¥29,999	￥440
~￥99,999	￥660
~¥300,000	￥1,100

*Cash on delivery (COD) and date-specific delivery options are unavailable for purchases sold exclusively as a “Postal-box Delivery” item. Please use another payment method if you need to use COD or date specified delivery for your order.

 

【Shipping Information】
If no delivery date is specified, we will ship your order within 4 business days. Please note that we are closed on Saturdays and Sundays.

Fastest delivery
If you would like your order to be shipped as quickly as possible, please order without specifying a delivery date (select “Delivery Date: None).
*Please note that delivery may be delayed due to road conditions, or other　circumstances.

Shipping carrier
Items will be delivered by Japan Post.
Only frozen items will be delivered by Yamato Transport.
Shipping is limited to addresses within Japan.

About the "REC COFFEE Subscription"

Every month, we deliver coffee beans and coffee bags tailored to your lifestyle to your home.
"I want to enjoy a variety of coffees, but I always end up buying the same coffee beans..."
"I'm so busy I can't find the time to go out and buy coffee..."

The REC COFFEE subscription service is perfect for you.
Enjoy a relaxed specialty coffee experience at home.

Regarding delivery timing

As a general rule, orders placed by the 10th of each month will be delivered around the 22nd of that month .

Payment and delivery schedule

We deliver a different REC COFFEE coffee every month.
Shipping is free nationwide .
The first payment will be made at the time of application .
After that, all subsequent payments will be automatically made on the 10th of each month .
If your registered credit card becomes unable to make payments due to reasons such as expiration, and you do not contact us afterwards, deliveries of your subscription service will be suspended.
*After a credit card payment error is confirmed, a total of three retry attempts will be made every six minutes.

◼️About your first order

In principle, if you place your order by the 10th, it will be delivered around the 22nd of the same month .
*You cannot skip this step if you are placing your first order. *If you would like to change the delivery address or other details for your first order, please contact order@rec-coffee.mom (even if you make changes from your My Page, the information will not be updated).

◼️Regarding orders from the second time onwards

Automatic payment will be made on the 10th of each month, and the product will be delivered around the 22nd of the same month .
If you wish to change your delivery information, please change your delivery address or skip delivery from your subscription My Page before completing your order.
*Changes can be made up to three days before the next payment date listed on your My Page.

Payment Methods

Credit card Only .
(VISA, MASTER, AMERICAN EXPRESS, JCB)

Changing your order details (shipping address, quantity, skip, etc.)

You can change your order details.
You can change the contents of your order via LINE with our dedicated barista or by contacting order@rec-coffee.mom .
Changes can be made up to three days before the next payment date .

【important】
If you change your order, the next delivery will also be made with the changed contents .

Cancellation Policy

As a general rule, we do not accept cancellations after payment has been completed.
If you are unable to receive your order due to unavoidable circumstances, please skip your order from your subscription page before making payment .

About cancellation

After the second time, you can cancel your subscription from your subscription page .
You can cancel up to three days before the next payment date listed on your My Page.
* If you cancel after payment, your order will be cancelled from the next payment order.

Returns, refunds and exchanges

We do not accept returns, refunds or exchanges for reasons of customer convenience after shipping.
*If there is any quality or product defect, please contact us at order@rec-coffee.mom

Regarding the use of points and coupons

Points and coupons cannot be used to pay for subscriptions . Please use the points you have earned at the online shop.
*To use points, you need to register an account (membership registration). Click here for account registration information.
Click here for points

Other frequently asked questions are here