Holiday Blend

To ensure you enjoy our coffee at its freshest, we ship beans that have been roasted within 14 days of the roast date.

Best enjoyed within three months of the roast date. Store in a cool, dry place away from direct sunlight, and consume promptly.

The bag may appear puffed due to gases released by the coffee beans, but this does not affect quality—enjoy as is.

■ I’m purchasing a gift and don’t want the recipient to see the price.

Rest assured, we do not include any documents or materials showing the purchase amount in gift orders.

■ I haven’t received the email for convenience store payment.

The payment notification email will be sent from our payment provider, sendonly@epsilon.jp.

Depending on your email settings, the message may be filtered as spam. Please make sure you can receive emails from sendonly@epsilon.jp.

■ Can I ship one order to multiple addresses?

Unfortunately, we cannot deliver a single order to multiple addresses. Please place a separate order for each delivery address.

■ I need a receipt.

A link to issue your receipt is included in the shipping confirmation email. You can also download it from your account page.

You can change the recipient name and description on the receipt yourself.

How to Download Your Invoice or Receipt

• Download from Order History on your account page.
• Click the link at the bottom of your order confirmation email to download.

【What is the in-store pickup service?】

This service allows you to pick up items ordered from our online shop at designated REC COFFEE retail locations.
There are no shipping fees for items picked up at the store.

 

【Participating stores】

In-store pickup service is available at the following locations:
"REC COFFEE Yakuin Station Shop"
"REC COFFEE Kencho East Shop"
"REC COFFEE Hakata Marui Shop"
(As of July 2025)

 

【Eligible items】

Eligible items will feature a  “In-store pickup available” indication on their product page.

 

【How to order】

1. Click the "Add to Cart" button on the product page to add the item in your shopping cart.

2. If you have a preferred date and time to pick up your order, please select it on the cart page.
*If you would like to pick up your order as soon as possible, please select "No preference." Your order will be prepared for pickup within 2-4 business days from the order date (our online store is closed on Saturdays and Sundays).

3. Click the "Proceed to checkout" button to proceed to the payment page.

4. On the payment page, under [Delivery], select "Pick up at store."

5. We will notify you by email when your order is ready to be picked up at the store.

 

【Pickup Process】

Your order will be ready in 2 to 4 days from the date of order.
Once you receive an email informing you that your order is ready for pickup, please come to the store.

Please provide the store staff with your order number or the name of the person who placed the order.

 

【Pickup collection period】

The pickup period is 5 days from the date you receive the "ready-for-pickup" email.
If you cannot pick up within 5 days, please contact the REC COFFEE online shop.

 

【Packaging of pickup items】

Pickup items will be handed to you in a shopping bag with the REC COFFEE logo.
If the quantity is large, we may divide the items into multiple bags. 
Also please note that for heavy items, we may use cardboard boxes for durability reasons.

 

【Notes】

1. Once your order is ready for delivery, it cannot be cancelled or changed.
2. If you cannot come to the store within the collection period, please be sure to contact us in advance.
3. Please note that we cannot offer refunds if you are unable to collect your order after 5 days.