International Shipping Guide

We currently serve Hong Kong, Macau, and Singapore.
Our service area will gradually expand to more regions soon!

【 About international shipping 】

1. We will ship your order within 4 business days. Please note that we are closed on Saturdays and Sundays.

2. If there is an error in the registered shipping address, we may put the shipment on hold. If we do not receive a response within 5 business days, we may cancel your order.

3. Please note that if the product is returned due to an incomplete delivery address or refusal to accept the product, we will not be able to resend the product or provide a refund.

4. Due to the difference in air pressure during air transport, Coffee bean bags may occasionally expand or be damaged.
The product is delivered in a transparent outer bag, so there is no problem with the quality.

5.　Your order will be delivered by Japan Post.

 

【 Estimated delivery time 】

This is the estimated delivery date after shipping. It may change depending on the situation.

◾ Hong Kong / Macao / Singapore

EMS	3-4 business days

 

please note

Please note that these are estimates and we ask that you contact your local post office or third party with your tracking number to inquire about any delays in delivery.

 

【 Returns 】

1. Please note that we cannot accept returns unless the product is defective.

2. If the product is defective, we will cover the cost.

3. If there is an error or problem with the product you received, please contact us within 7 days of receiving it with the following items:

Please take a photo of the problem area.

- Please take photos of the front and back of the product so that the product labeling can be seen.

4. We cannot accept refunds or re-shipments for products that have passed the receipt period.

 

【 Damage/Loss 】

1. If your package is damaged, Please prepare the following items and contact us as soon as possible.

- Please do not throw away the outer box, inner box, or other packaging materials.

- Please take photos of the outer box, inner box, and other packaging materials.

- Please take photos of any damaged items or dents in the box. 

 

【 Customs duties and taxes 】

1. Import duties and consumption taxes are the responsibility of the customer.

2. We are not responsible for any additional customs fees.

3. Regarding customs duties, we cannot guarantee anything and cannot provide accurate information as it is determined by your local customs.

4. Please note that if your order is returned due to customs issues or refusal to accept the item, we will not refund the product price or shipping costs. 

 

 【 Cancel 】

1. If you accidentally ordered the wrong item, please contact us .

2. If you forget to place an order and would like to place an additional order, please contact us here .

3. Please note that once an order has been shipped, it cannot be canceled or changed.