Kotowa Duncan Geisha Washed / Panama

To ensure you enjoy the freshest possible coffee, we ship beans that have been roasted within 14 days of your order.

Best consumed within 3 months of the roast date. Store away from direct sunlight, high temperatures, and high humidity, and consume as soon as possible.

The bag may inflate due to gases released from the coffee beans, but this does not affect quality, so please enjoy as is.

■ I want the quickest possible shipping.
If you would like the quickest possible shipping, please place your order without specifying a delivery date.
We will ship your order within 4 business days (excluding Saturdays and Sundays).

■ This is a gift, so I don't want the price to be visible.
When you order a gift, please rest assured that we do not include any items that show the price.

■ I haven't received the convenience store payment email.
You will receive an email from the payment processing company "sendonly@epsilon.jp".
It may not have arrived due to your spam settings, so please set your email to receive messages from "sendonly@epsilon.jp".

■ I want to specify multiple shipping addresses.
We cannot specify multiple shipping addresses in a single purchase. We apologize for the inconvenience, but please make a separate purchase for each shipping address.

■ I want to have a receipt issued.
A link to issue a receipt is included in the product shipping email. You can also download it from My Page.
*You can also change the addressee and description on the receipt yourself.

《How to download delivery notes and receipts》

● Download from "Order History" on My Page
● Click and download from the bottom of the order confirmation email

【What is the in-store pickup service?】

This service allows you to pick up items ordered from our online shop at designated REC COFFEE retail locations.
There are no shipping fees for items picked up at the store.

 

【Participating stores】

In-store pickup service is available at the following locations:
"REC COFFEE Yakuin Station Shop"
"REC COFFEE Kencho East Shop"
"REC COFFEE Hakata Marui Shop"
(As of July 2025)

 

【Eligible items】

Eligible items will feature a  “In-store pickup available” indication on their product page.

 

【How to order】

1. Click the "Add to Cart" button on the product page to add the item in your shopping cart.

2. If you have a preferred date and time to pick up your order, please select it on the cart page.
*If you would like to pick up your order as soon as possible, please select "No preference." Your order will be prepared for pickup within 2-4 business days from the order date (our online store is closed on Saturdays and Sundays).

3. Click the "Proceed to checkout" button to proceed to the payment page.

4. On the payment page, under [Delivery], select "Pick up at store."

5. We will notify you by email when your order is ready to be picked up at the store.

 

【Pickup Process】

Your order will be ready in 2 to 4 days from the date of order.
Once you receive an email informing you that your order is ready for pickup, please come to the store.

Please provide the store staff with your order number or the name of the person who placed the order.

 

【Pickup collection period】

The pickup period is 5 days from the date you receive the "ready-for-pickup" email.
If you cannot pick up within 5 days, please contact the REC COFFEE online shop.

 

【Packaging of pickup items】

Pickup items will be handed to you in a shopping bag with the REC COFFEE logo.
If the quantity is large, we may divide the items into multiple bags. 
Also please note that for heavy items, we may use cardboard boxes for durability reasons.

 

【Notes】

1. Once your order is ready for delivery, it cannot be cancelled or changed.
2. If you cannot come to the store within the collection period, please be sure to contact us in advance.
3. Please note that we cannot offer refunds if you are unable to collect your order after 5 days.